Terms of service

Article 1 (Purpose)

These terms set out the conditions and procedures for using the website and related services provided by 하트캄 심리·웰니스 연구소 (the 'institute'), together with the rights, obligations and responsibilities of users and the institute.

Article 2 (Definitions)

1. 'Service' means every service the institute provides through the website, including program information, counseling and program applications, and schedule information. 2. 'User' means any member or non-member who uses the service under these terms. 3. 'Member' means a person who has registered an account by providing personal information to the institute.

Article 3 (Effect and amendment of these terms)

These terms take effect once they are posted on the website. The institute may amend them where necessary, within the limits of applicable law, and will give notice from 7 days before any amendment takes effect.

Article 4 (Provision and change of services)

The institute provides the following services. - Information about programs and courses - Receipt of counseling and program applications - Schedule and notice information - Access to a member's own application history Services may change for operational or technical reasons, and notice will be given in advance.

Article 5 (Applications and confirmation)

1. Users may request counseling or apply for a program through the forms on the website. 2. An application is a request; it is confirmed after we contact you and agree a schedule. 3. An application may not be confirmed — for example, if a program is full or schedules do not match.

Article 6 (Changes and cancellation)

1. You may change or cancel a booking by contacting us at least 24 hours before the session. 2. Cancelling within 24 hours of a session, or not attending without notice, may count as one session used. 3. Cancelling a course before it begins is refunded in full; stopping partway is refunded for the remaining sessions, less a reasonable fee.

Article 7 (User obligations)

Users must provide accurate information when applying and must not use another person's information. Users must also not disclose or distribute information about other users obtained while using the service.

Article 8 (Confidentiality and its limits)

Session content is kept confidential under applicable law and professional ethics. Information may be shared to the extent necessary where there is a confirmed risk of harm to self or others, where child or elder abuse is suspected, or where a court orders disclosure.

Article 9 (Limitation of liability)

The institute is released from liability where it cannot provide the service because of a natural disaster, power failure or comparable force majeure. It is also not liable for service problems caused by the user.

Article 10 (Dispute resolution)

If a dispute arises in connection with these terms, the institute and the user will seek to resolve it by agreement; failing that, applicable law and commercial practice apply.

These terms take effect from the institute's opening date.